Company tell them We were concerned to receive the visitor comments that BBC Watchdog has received about our new Fast Track services.
Needless to say, This is basically the busiest season for many retailers and despite our best efforts we don always achieve the high standards we set ourselves. To customers who we have upset we are good luck sorry. We launched our steps for success in store collection and home delivery service just this autumn to make shopping extra fast and convenient for our customers. The, Customers have been very pleased with the service. Having first trialled internet black friday 2015 the products plans for six months, We considered 3,300 new jobs inside UK for delivery drivers in 800 vans to fulfil this new, Unique service in time for seasons. Since its launch we have properly brought to nearly 1 million parcels to customers, Superior over 1.25 million orders have been picked up via steps for achievement Collection in stores. For the hugely popular deals daily Black Friday week our customer contact teams have been really busy; We have put extra people in and extended call centre opening times to help answer calls and emails in a timely manner. A continuing independent survey of over 20,000 customers who have used the Fast Track service since launch has systematically shown an average customer happiness rating of 8 out of 10. We are always keen to black friday specials hear customers feedback to provide an excellent service possible. We are spending so much time to ensure we deliver the perfect service for our customers, And we want to reassure them that the proper instances highlighted by Watchdog will be used to improve our service. Steps for achievement Collection: Our steps for fulfillment Collection services were launched in Autumn 2015, Offering customers who buy online collection from our dedicated Fast Track counter in store after as little as 60 seconds from when order details are handed over at the product range counter. We have explored the problem of the Clapham Junction store. The way Argos operates you can move products from larger to smaller stores in reaction to customer online orders. Option it seems like our delivery van was delayed by London traffic making the transfer. For the remainder 19 collections, We amount price wait time of 2 minutes and 28 seconds only. We remember that in around half of cases system was within a minute. Via busy occasions, Similar to holiday, We acknowledge it has sometimes taken black friday doorbuster deals more time to get items into customers hands and we are disappointed with some of the wait times by simply Watchdog researchers and are working hard to address this with specific staffing roles in store. Independent research handled during October across 100% of our stores verified that at least 90% of items were generated within 60 seconds.1. Lisa Wainwright Ms Wainwright got 3 items with, Of which two were formed on 30th October as arranged. The third item was not in stock in the store for delivery using our steps for achievement service, So a new order grew up but changed could not be delivered on time. The person purchased from another retailer and requested a refund, Which was actioned as a result an apology and a gesture of goodwill within a few days. 2. Chad cal. important We don have specific home our system regarding this customers order. Serve to say, As we allow up to 7 days from the date of the steps for fulfillment Collection order. The order was placed on 3rd November and collection attempted on 10th November at the end of the range of products period. The delay in store was extensive amounts of time taken to see if, black friday online deals 2015 Due to the delay in obtaining order, A refund had been completely delt with already, Before the product was handed over to visitors. This check took a unique time for which we sincerely apologise.
3. Philip Griffiths We don have any details with reference to this case as customer services were not contacted. We are sorry for the event Mr Griffiths veteran, It would seem like a delay concerned with the two stores supplying the service, But we can't reveal this.
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